Frequently Asked Questions
For your patients to be able to access virtual check-in, they must have the HelloHealth app on their phones.
Read this Patient virtual check-in post to learn more about the steps needed for your patients to check-in to their appointment.
To change your Password, you will find ‘Change Password’ at the bottom of the menu. Once you click ‘Change Password’, you will be asked to enter your current Password and then enter your new Password and confirm.
To save the new Password, click ‘Save Changes’, and you will have a new Password.
You can now sign in using your new Password.
If you're locked out of your account, contact support here:
On HelloHealth you can set up your forms to be automatically sent out with an appointment each time one is booked for or by a patient.
You can do this directly from the Forms section in HelloHealth Facility. Learn how to do it.
In HelloHealth, you can configure whether your appointments can be booked by your new patients, established patients, both or none. Using the 'Appointment Settings' part of the settings in HelloHealth Facility, you can make all the appointment customizations and configurations.
There are two ways to share forms with patients. You can automatically send them out with an appointment, or you can send them via messages in HelloHealth.
Compeleted patient forms can be seen under 'Patient Forms' in HelloHealth Facility and under the Documents section on the patient's chart in PracticeSuite.
Learn more about Patient forms.
Yes. Templates can be used to easily send out a message or broadcast message without the hassle of typing the message from scratch.
Learn more about Templates.
Appointment reminders are configured from the 'Reminders' section in HelloHealth and are automatically sent out to patients via text or email. Learn more about how to create appointment reminders.